Young Cyber Knights Foundation
Delete your Bright Cyberhub account
You can request deletion of your Bright Cyberhub account and associated personal data. This page applies to the Bright Cyberhub mobile application published by Young Cyber Knights Foundation.
Submit a deletion request
In the app: open Bright Cyberhub, go to Settings and tap Delete account. On this page: use the form below if you can no longer sign in to the app.
Complete and submit this form using the email address registered to your Bright Cyberhub account. Do not enter your password, OTP, payment-card details or other sensitive credentials.
Prefer email? You may also write to yckfadmin@youngcyberknightsfoundation.org from your registered address. The form is the fastest way to create a trackable request for Super Admin review.
What happens next
- We verify that the request comes from, or is authorised by, the account holder.
- We set the account to Inactive, record the reason, sign you out everywhere and revoke your password, security codes and notification tokens. Linked devices stop sending location.
- We release your email address and phone number so they can be used to register again.
- We confirm the outcome by email.
Data we keep after deletion
Your account is not erased immediately. Because Bright Cyberhub handles crime reports, emergency alerts, location tracking and payments, we keep a restricted record of your identity details, account activity and financial records so that we can meet legal and tax obligations, prevent fraud and abuse, resolve disputes and respond to lawful requests from the police, courts and other competent authorities:
- Identity and account activity (name, email, phone, reports, emergency alerts, location history, devices and login records): 2 years after deletion.
- Financial records (orders, payments, subscriptions, credits) and the name and email needed to identify them: 6 years after deletion.
- Records under legal hold for an investigation, court order or other lawful request: until the hold is lifted.
The retained record is available only to a small number of authorised administrators, is used only for these purposes and cannot be used to sign in or restore the account. When the period ends it is deleted or anonymised. See section 6 of our Privacy Policy for details.
Request deletion of some data only
You may also use the same email address to request access to, correction of, or deletion of specific personal data without deleting your account. Tell us what data you want us to review and we will verify your identity before acting on the request.
Read our Privacy Policy and Terms of Service for more information about how Bright Cyberhub handles data.